1. SHIPPING & DELIVERY POLICY
1.1 Delivery Within Accra
Orders delivered within Accra are generally delivered within 24 hours after the order has been confirmed and
payment requirements have been met.
1.2 Delivery Outside Accra
Orders delivered outside Accra are generally delivered within 72 hours after the order has been confirmed and
payment requirements have been met. Delivery times may vary depending on the destination, availability of
transportation, public holidays, weather conditions, or other circumstances beyond UNISEC Technologies’
reasonable control.
1.3 Order Confirmation
An order is considered confirmed when the product and quantity have been verified, delivery details confirmed,
payment received where advance payment is required, or the order approved for Cash on Delivery. UNISEC
Technologies may contact customers by phone or WhatsApp to confirm orders before dispatch.
1.4 Delivery Information
Customers are responsible for providing a correct delivery address, valid reachable telephone number, and
necessary directions or landmarks. Delays resulting from incorrect or incomplete delivery information may extend the
stated delivery period.
2. CASH ON DELIVERY (COD)
2.1 COD Locations
Cash on Delivery is currently available for eligible orders in Accra and Kumasi. COD availability may depend on the
product, order value, delivery location, and other applicable conditions.
2.2 COD Requirements
Customers must provide accurate contact and delivery information, be available to receive the order, and pay in full at
the time of delivery. UNISEC Technologies may contact customers to verify orders and may request identification or
other information where necessary.
2.3 COD Refusal or Failed Delivery
Repeated refusal of confirmed COD orders, failure to receive an order without prior notice, or false/incomplete
delivery information may result in COD being restricted for future orders. High-value, special-order, customized, or
imported products may require full or partial payment before dispatch.
3. ORDER CANCELLATION
Customers may request cancellation before an order has been dispatched. Once dispatched, cancellation may no
longer be possible and the customer may be responsible for applicable delivery or return costs. COD cancellation
requests should be made as early as possible before dispatch.
4. RETURNS POLICY
UNISEC Technologies accepts returns where a product is defective due to a manufacturing fault, materially different
from the product ordered, supplied incorrectly by UNISEC Technologies, or arrives damaged, subject to verification.
Customers should contact UNISEC Technologies within 48 hours of receiving the product to report a defective,
incorrect, or damaged item.5. CONDITIONS FOR RETURNS
Returned products should, where applicable, be in their original condition, include original packaging and all
accessories, cables, manuals and components, and include proof of purchase or order information. Products must
not show signs of misuse, unauthorized modification, or avoidable physical damage. UNISEC Technologies reserves
the right to inspect returned products before approving a return, replacement, repair, or refund.
6. PRODUCTS THAT MAY NOT QUALIFY FOR A RETURN OR REFUND
A return or refund may be rejected where a product has been damaged or altered due to improper installation,
incorrect wiring or power connection, electrical surge or unstable power supply, water/liquid damage where not rated
for such exposure, physical damage after delivery, negligence or misuse, unauthorized repairs/modifications, failure
to follow manufacturer instructions, normal wear and tear, or damage caused by third-party accessories/equipment.
7. CCTV, ELECTRONICS & INSTALLED SYSTEMS
Products that have already been installed, configured, activated, or integrated into a customer’s system may be
subject to additional assessment. Installation and service charges are separate from the physical product cost and
may not be refundable once completed. Where an issue can reasonably be resolved through configuration,
troubleshooting, repair, or component replacement, UNISEC Technologies may provide that solution rather than
automatically issuing a refund.
8. WARRANTY & MANUFACTURING DEFECTS
Where a product is covered by a manufacturer’s warranty or applicable UNISEC Technologies warranty, claims will
be handled according to the relevant warranty terms. Depending on the product and fault, the remedy may include
troubleshooting, repair, replacement, replacement of a defective component, or refund where applicable. Warranty
coverage does not normally cover misuse, accidents, unauthorized modification, incorrect installation, electrical
problems, or other customer-caused damage.
9. REFUND POLICY
Where a refund is approved, UNISEC Technologies will communicate the applicable refund amount and method.
Refunds are generally processed after the returned product has been received and inspected. Depending on the
circumstances, refunds may exclude delivery charges, installation charges, configuration/service charges, or other
non-refundable service costs. Where the issue was caused by UNISEC Technologies, applicable delivery or return
costs may be considered on a case-by-case basis.
10. REFUND TIMELINE
Once a return has been approved and the refund authorized, UNISEC Technologies will process the refund within a
reasonable business period. The time for funds to reflect may depend on the payment method and the customer’s
bank or payment provider.
11. EXCHANGES & REPLACEMENTS
For confirmed defective or incorrectly supplied products, UNISEC Technologies may, at its discretion and subject to
availability, replace the product with the same model, provide an equivalent replacement, repair the product, or offer
another appropriate remedy. If the exact replacement is unavailable, available options will be discussed with the
customer.
12. CHANGE-OF-MIND RETURNS
Change-of-mind returns may be considered on a case-by-case basis and are not guaranteed. Products must
generally be unused, undamaged, uninstalled, and in original packaging. Applicable delivery, collection, restocking,
installation, configuration, or service charges may be deducted. Certain configured, activated, customized, installed,
or special-order products may be excluded.
13. NON-REFUNDABLE SERVICES & ITEMSUnless otherwise agreed in writing, the following may be non-refundable once provided or activated: installation
services already completed; configuration services already completed; site inspection charges; customized products
or orders; activated SIM/data services; certain software or digital services; special-order products; and products
damaged after delivery due to customer handling or misuse.
14. DAMAGED ITEMS ON DELIVERY
Customers are encouraged to inspect packages upon delivery where reasonably possible. If an item appears
physically damaged, the customer should notify UNISEC Technologies as soon as possible and preferably within
24–48 hours of delivery. Photographs or videos may be requested to assist with assessment.
15. DELIVERY DELAYS
Accra: Within 24 hours
Outside Accra: Within 72 hours
These are standard delivery targets and may be affected by public holidays, severe weather, road or transportation
disruptions, incorrect delivery information, customer unavailability, remote/difficult-to-access locations,
courier/logistics disruptions, or unforeseen operational circumstances. UNISEC Technologies will make reasonable
efforts to communicate significant delays.
16. CONTACT & CUSTOMER SUPPORT
For order enquiries, delivery issues, returns, warranty claims, or technical assistance, customers should contact
UNISEC Technologies through the official customer-service channels provided on our website and social media
platforms. When contacting us, customers should provide their order number, name, telephone number, product
details, and a description of the issue.
IMPORTANT NOTICE
By placing an order with UNISEC Technologies, the customer acknowledges and agrees to the terms contained in
this Shipping, Returns & Refund Policy. UNISEC Technologies reserves the right to review and update this policy
when necessary. Any updated version will be published through our official channels.
